Privacy Policy
Last updated: September 2026
1. Overview
Pulseline Electrical Pty Ltd ("Pulseline", "we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website and our booking/quoting tools, why we collect it, and how we handle it in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information we collect
We may collect your name, email address, phone number, property address, and details about the job or enquiry you submit through our contact, quote, booking or estimator forms. Where forms are hosted by our field service platform, ServiceM8, that information is collected and stored directly by ServiceM8 on our behalf.
3. How we use your information
We use your information to respond to enquiries, prepare quotes, schedule and carry out work, issue invoices and compliance certificates, and to communicate with you about your job. We do not sell your personal information.
4. Third-party services
We use the following third-party services, each of which processes data under its own privacy policy: ServiceM8 (job management, quoting and booking), Google Analytics (website usage analytics), and Elfsight (display of publicly available Google Reviews). These providers may process data outside Australia.
5. Cookies & analytics
This website uses cookies and similar technologies via Google Analytics to understand how visitors use the site. You can disable cookies in your browser settings, though some site features may not work as intended.
6. Data storage & security
Information you provide is stored securely within ServiceM8's systems and is only accessible to authorised Pulseline staff. We take reasonable steps to protect your information from misuse, loss and unauthorised access.
7. Access & correction
You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.
8. Contact us
For any privacy-related questions or requests, contact Pulseline Electrical Pty Ltd at admin@pulseline.ltd or 0422 833 109.